Help & FAQs

Find answers to your questions and get support.


Can I cancel my order?

You may cancel orders prior to shipment. Orders placed before 10 A.M. EST are processed the same day (Monday-Saturday). For canceling an unfulfilled order, please email with your order number and the reason for cancellation.

What if I want to speak to someone?

For direct assistance, utilize the chat feature in the bottom right corner or our contact form. Response times using these methods can vary based on demand, but most inquiries receive a reply within 1-3 hours. You can also email us directly using

To speak to someone over the phone during operational hours, you can call: (513) 291-3202

(Phone support is available Monday through Saturday 10 A.M. to 5 P.M. EST)


What countries do you ship to?

We currently ship to the United States, United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore. To enquire about shipping to a different destination, please contact us.

How long will it take to receive my order and what are the costs?

All orders are processed within 24 hours. Our standard shipping typically takes 3-5 business days for domestic delivery. If your domestic order totals less than $50.00 USD, a flat-rate fee will be applied. For orders exceeding $50.00 USD, we provide FREE complimentary shipping.

For those who require quicker delivery within the United States, we offer an expedited shipping option. This expedited service ensures your package arrives in 1-3 business days, although it does involve an additional fee.

For international shipping, we collaborate with USPS as a paid option. Shipping fees and estimated delivery times for international orders will be calculated during the checkout process.

Once your order is shipped, you'll receive a tracking number that empowers you to monitor its progress at every stage. Should you have any inquiries regarding our shipping policy or need assistance with your order, please feel free to reach out to our dedicated team.

Note: delays beyond our control, such as those arising from customs or postal services, may impact the delivery of your order.

What should I do if I didn't receive my order?

In the event that your tracking information indicates a "delivered" status to your address, yet you have not received your package, we kindly request that you initiate a lost package claim with USPS.

Upon completing these steps, we will collaborate with you to arrange for a replacement order to be sent.

Returns and Refunds

How do I return a product?

We offer a 30-day money-back guarantee, ensuring your satisfaction. If you're not completely content with your order, you have a 30-day window from the date of receipt to initiate a return for any reason.

To begin the return process, please ensure you have proof of purchase and then email us at

How long will it take to receive my refund?

Refunds will be processed automatically to your original payment method within 10 business days, though do keep in mind that your bank or credit card company may require additional time to finalize and post the refund. If more than 15 business days have passed since your return was approved, kindly contact us at

Still Need Assistance?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.